About Hayley
Hayley Matthews is a counsellor who helps people facing anxiety, stress and a wide range of life challenges. She speaks plainly and aims to make first steps feel manageable. Hayley works online and by phone, and offers short or longer term support depending on what a person needs.
She uses a person-centred style that focuses on the client’s experience. That means she listens closely, reflects what she hears and helps people make sense of how past events shape current reactions.
Background and approach
Sessions are warm and non-judgemental and often look at practical ways to cope day to day. Hayley also draws on cognitive behavioural ideas to spot unhelpful thinking patterns and try small experiments to test new ways of coping. She blends this with attachment-informed thinking - looking at how early relationships affect trust, intimacy and self-worth.
Her background includes work in the care sector and five years of clinical practice in mental health services. Hayley has supported people with depression, trauma and addiction as well as those facing bereavement, work stress and relationship strains. She is a member of the British Association for Counselling and Psychotherapy, BACP, and holds NCPS.
Her work is supervised and insured. For people who prefer not to meet face to face, she provides video, phone, live chat and text-based sessions.
How therapeutic approaches work online with Hayley
Hayley blends person-centred listening with techniques from attachment-based work and cognitive behavioural therapy. A person-centred approach focuses on empathy and acceptance to help people talk through their experience and feel heard. Attachment-based ideas look at how early relationships influence trust, closeness and patterns in adult life, which can help when intimacy or abandonment issues are present. Cognitive behavioural therapy, or CBT, helps identify patterns of thinking that maintain anxiety and tests small changes to reduce distress and build coping skills.Finding the right approach is part of the work. Hayley will talk with each person about their goals and preferences and then agree a way forward together. That collaborative step means techniques are chosen to fit what the person wants to change, and methods can be adjusted as therapy progresses.
Online sessions are offered by video call, phone, live chat or text-based messaging to give practical flexibility. Video calls allow face-to-face conversation when a longer session is helpful. Phone sessions can be a lower-bandwidth option and easier to fit into a short break. Live chat and messaging suit brief check-ins, journalling between sessions or people who prefer typed communication. These options help people access support around work, care commitments and different schedules.
Questions people ask
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What this therapist works with
Also listed
- Abandonment
- Addictions
- ADHD
- Aging and geriatric issues
- Anger management
- Attachment issues
- Autism and Asperger Syndrome
- Avoidant personality
- Bipolar disorder
- Blended family issues
- Body image
- Cancer
- Career difficulties
- Co-morbidity
- Coaching
- Codependency
- Commitment issues
- Communication problems
- Control issues
- Coping with life changes
- Depression
- Dissociation
- Drug and alcohol addiction
- Eating and food-related issues
- Eating disorders
- Family conflicts
- Family problems
- Fatherhood issues
- Fertility issues
- Grief
- Guilt and shame
- Hearing impaired
- Intimacy-related issues
- Isolation / loneliness
- Jealousy
- LGBT
- Life purpose
- Men's issues
- Midlife crisis
- Mood disorders
- Narcissism
- Obsessions, compulsions, and OCD
- Panic disorder and panic attacks
- Paranoia
- Parenting issues
- Personality disorders
- Post-traumatic stress
- Relationship issues
- Seasonal Affective Disorder (SAD)
- Self-harm
- Self-love
- Sexuality
- Sleeping disorders
- Social anxiety and phobia
- Women's issues
- Workplace issues
- Young adult issues
Therapeutic approaches
- Experience
- 5 years
- Licensed
- Languages
- English
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