CM Portrait of Carmen  Matthews

Carmen Matthews , BACP

A compassionate counsellor for anxiety and stress

3 years in practice · based in United Kingdom · sessions in English · online sessions

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About Carmen

Carmen Matthews is a counsellor based in the United Kingdom with three years of professional experience. She focuses on helping people manage stress and anxiety, and supports those facing relationship and family difficulties. Carmen believes people know their own stories and brings a practical, respectful approach to sessions.

She works with people who have experienced trauma and abuse, as well as those dealing with grief, low self esteem, depression and career strain.

Book with Carmen Now Review online therapy options and next steps.

Background and approach

Carmen also addresses matters such as abandonment, attachment issues and communication problems. Her style aims to make therapy feel manageable from the first meeting. Carmen uses a mix of approaches so conversations stay focused on what matters most to each person.

She blends client-centred listening with goal-focused techniques when helpful. This means sessions move between exploring feelings and trying small, practical changes. Many clients find it reassuring to have clear steps to try between meetings.

Carmen supports people to experiment with coping strategies and to notice what helps in day-to-day life. She also offers space to reflect on deeper patterns that may be keeping problems repeating. Entering therapy can feel daunting and Carmen works to build trust at a steady pace.

She aims to make sessions a place for self-care and constructive change. To begin, people complete a short matching questionnaire and schedule according to availability.

Approaches and how online therapy can help

Client-Centred Therapy focuses on being heard and understood. The counsellor listens without judgement and helps the person develop their own solutions, which can be useful for anxiety and self esteem concerns.

Cognitive Behavioural Therapy, or CBT, looks at the links between thoughts, feelings and actions. It offers practical exercises to try between sessions and helps people reduce unhelpful thinking patterns that feed stress and anxiety.

Finding the right approach is part of the work together. Carmen will talk through goals and preferences and then decide, collaboratively, which methods to use. That might mean more listening at times and more structured tools at others, depending on what helps most.

Online therapy offers flexibility and choice in how sessions happen. Video calls work well for deeper conversations and visual connection. Phone sessions suit people with limited bandwidth or who prefer not to be on camera. Live chat and text-based messaging are useful for brief check-ins, written reflection or when someone wants shorter, more frequent contact. All these formats make it easier to fit counselling into a busy life and to maintain continuity between appointments.
Book with Carmen Now Review online therapy options and next steps.

Questions people ask

What kinds of concerns does Carmen work with?
She helps people with stress, anxiety, relationship and family issues as well as trauma and abuse. Other areas include grief, self esteem, depression and coping with life changes.
What is her therapy style like?
Her style combines listening with practical steps. Sessions move between supportive reflection and small, doable changes to try between meetings.
How much experience does she have?
Carmen has three years of professional work experience in the field of counselling.
What credential does she hold and where is she located?
She is registered with the BACP, which is shown as BACP, and she practises in the United Kingdom.
Which languages and international options are available?
Sessions are offered in English. International clients are not currently accepted.
What session formats are offered?
Work can be done by video calls, phone sessions, live chat or text-based messaging depending on what suits the person.
How does payment and cost work?
Cost varies with location and therapist availability; sessions use a subscription that can be cancelled at any time.
How do I begin working with Carmen?
Start by selecting the Start Therapy button and completing a short matching questionnaire. After that you can schedule sessions according to her availability.

What this therapist works with

Most often

Experience
3 years
Licensed
Languages
English

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