About Vickie
Vickie Wai Hay Chan is a counsellor with 18 years of experience. She moved to the United Kingdom from Hong Kong and works with people in English, Cantonese and Mandarin. Vickie holds a Master degree in counselling and is registered with the British Association for Counselling and Psychotherapy (BACP).
She has a long history of working in hospitals and social services, and has spent much of the past decade offering support in employee assistance settings.
Background and approach
That work focused on stress, relationship difficulties, workplace pressures and mental health concerns. Her practice also covers issues such as grief, sexual health, parenting strains and life transitions. Vickie uses humanistic, family-oriented ideas alongside more structured tools.
Sessions are conversational and practical. She helps people spot unhelpful patterns, try new ways of communicating, and build on strengths they already have. Her approach is collaborative.
She listens first, then suggests steps that feel manageable. Those steps can include thinking patterns to try, communication exercises, or ways to attend to emotional needs. People often come to Vickie for help with anxiety, sleep problems, low mood and relationship strain.
She supports clients who are exploring identity, body image or sexual concerns, and those navigating postpartum or other life changes. Vickie offers sessions online in several formats and can work with people living outside the UK. To begin, prospective clients complete a short matching questionnaire and then arrange a session according to availability.
Therapeutic approaches and how they work online
Client-Centred Therapy focuses on listening and understanding. The counsellor offers empathy and reflection to help people identify their own solutions and build self-trust; this can be helpful for anxiety, low self-esteem and life changes.Cognitive Behavioral Therapy, or CBT, looks at the links between thoughts, feelings and actions. It offers practical techniques to test and change unhelpful thinking and behaviour, which can ease stress, worry and sleep problems.
Emotionally-Focused Therapy concentrates on feelings and attachment patterns. It helps people notice emotional responses and practise new ways of connecting and communicating in relationships.
Choosing an approach is a shared process. The therapist will discuss goals, try methods collaboratively, and adapt the work if something does not fit. That way each person finds an approach that matches their needs and preferences.
Online sessions make it easier to fit therapy into a busy life. Video calls recreate face-to-face conversations, phone sessions work well when bandwidth is limited, and live chat or text messaging suit short check-ins or ongoing support between appointments. These options help people access therapy across time zones and from different locations while keeping scheduling flexible.
Questions people ask
What kinds of problems does she help with?
What is her style in sessions?
How much experience does she have?
What credentials and where is she based?
Which languages are supported?
What session formats are available?
How is payment handled and what do sessions cost?
How do I begin working with her?
What this therapist works with
Most often
- Stress, Anxiety
- Relationship issues
- Family conflicts
Also listed
- Anger management
- Attachment issues
- Bipolar disorder
- Body image
- Career difficulties
- Coaching
- Communication problems
- Compassion fatigue
- Coping with life changes
- Depression
- Divorce and separation
- Family of origin issues
- Family problems
- Grief
- Intimacy-related issues
- LGBT
- Life purpose
- Mood disorders
- Multicultural concerns
- Parenting issues
- Postpartum depression
- Pregnancy and childbirth
- Self esteem
- Self-love
- Sexual dysfunction
- Sexuality
- Sleeping disorders
- Trauma and abuse
- Women's issues
- Workplace issues
Therapeutic approaches
- Experience
- 18 years
- Licensed
- Languages
- English, Mandarin, Cantonese
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